pjwin Privacy Policy

1. Introduction

pjwin ("pjwin", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("Player", "User", "you") of the pjwin online gaming platform accessible at pjwin.org (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It should be read together with our Terms & Conditions, which govern your use of the Platform.

We encourage you to read this Privacy Policy carefully. If you have questions about how pjwin handles your personal data, please contact our Data Protection Officer using the details provided in Section 15 of this document.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, pjwin is the personal information controller responsible for the personal data collected through the Platform. pjwin determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws.

pjwin has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy regulations. Contact details for the DPO are provided in Section 15.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create a pjwin account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (for age verification — you must be 21 years of age or older).
• Philippine mobile number and email address.
• Username and encrypted password.
• Residential address in the Philippines.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160, as amended), pjwin may collect:

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID).
• Proof of address documents (e.g., utility bills, bank statements).
• Selfie photographs for facial verification purposes.
• Proof of payment method ownership.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method references.
• GCash account references, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details (card number is not stored in full — only the last four digits and card type are retained).
• Account balance history and bonus transaction records.

3.4 Gaming Activity Data

• Game session logs, including games played, bets placed, outcomes, and timestamps.
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).
• Bonus and promotion participation records.

3.5 Technical and Device Data

• IP address and approximate geolocation data.
• Device type, operating system, and browser information.
• Session duration and navigation patterns on the Platform.
• Cookie identifiers and similar tracking technology data (see Section 10).

3.6 Communications Data

• Records of communications between you and pjwin's customer support team, including live chat transcripts and email correspondence.
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

pjwin collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar technologies when you access and use the Platform (see Section 10).
• From third parties: From identity verification service providers, payment processors, fraud prevention services, and regulatory authorities where required by law.

5. How We Use Your Personal Data

pjwin uses your personal data for the following purposes:

1. Account management: To create, maintain, and administer your pjwin account, including processing deposits, withdrawals, and bonus transactions.
2. Identity verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and KYC requirements.
3. Legal and regulatory compliance: To comply with the Anti-Money Laundering Act, PAGCOR licensing conditions, the Data Privacy Act, and other applicable Philippine laws and regulations.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
5. Customer support: To respond to your enquiries, complaints, and support requests.
6. Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
7. Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Platform.
8. Marketing communications: To send you promotional offers, bonuses, and news about pjwin — but only where you have given your consent to receive such communications. You may withdraw this consent at any time by contacting customer support or updating your account notification preferences.

pjwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

pjwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and pjwin — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate interests: Processing is necessary for pjwin's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, pjwin relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing and Disclosure

7.1 Service Providers

pjwin may share your personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, Maya, and partner banks), identity verification providers, cloud hosting providers, customer support platform providers, and analytics service providers. All such providers are contractually required to process your data only on pjwin's instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

pjwin may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. pjwin will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pjwin's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 No Sale of Personal Data

pjwin does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

8. Data Retention

pjwin retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law or regulatory obligation. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Marketing consent records: Retained until you withdraw consent, plus an additional period sufficient to demonstrate compliance.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer for fraud investigation purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pjwin will securely delete or anonymize the data.

9. Data Security

pjwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data privacy obligations and security best practices.

10. Cookies and Similar Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pjwin Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the site. pjwin also uses similar technologies such as web beacons and local storage objects.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized information about how players use the Platform, helping us identify areas for improvement. These are only set with your consent.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content within the Platform. These are only set with your consent.

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pjwin Platform. Instructions for managing cookies are available in the help documentation of your browser.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pjwin:

• Right to be informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data pjwin holds about you and information about how it is being processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by pjwin.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pjwin's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe pjwin has violated your data privacy rights.

12. Minors and Age Restriction

The pjwin Platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. pjwin does not knowingly collect personal data from individuals under the age of 21.

If pjwin becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the personal data will be deleted as soon as practicable, and any funds held in the account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on the pjwin Platform, please contact our Data Protection Officer immediately using the details in Section 15.

13. International Data Transfers

pjwin primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification platforms with international operations.

Where such transfers occur, pjwin ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. pjwin will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or establishing another lawful transfer mechanism.

14. Changes to This Privacy Policy

pjwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, pjwin will notify registered players via the contact details associated with their account or by displaying a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the Privacy Policy was most recently revised. Your continued use of the pjwin Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or pjwin's handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and its complaint process is available through official Philippine government channels.